CBSE Retail Class 10 Syllabus PDF | Download Latest Retail Syllabus

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Don’t worry. Luckily, we have got you covered. Here, we will provide you the detailed CBSE Retail Class 10 Syllabus PDF. CBSE Class 10 Retail is a beginner level course. On completion of this course, you will have the complete idea for Retail – Sales Associate, Distributor Salesman.

IMPORTANT: Check and Download the syllabus in PDF and strategize how you can score better in this subject with the help of the CBSE Retail Class 10 Syllabus.

• CBSE Class 10 Syllabus PDF For All Subjects

CBSE Retail Class 10 Syllabus

Once you get completed the retail course, Students can take up an Intermediate level Job role in Retail – Sales Associate, Distributor Salesman in Class 11 and Class 12.

You will learn some basics about sales through this topic. This will help you if you are looking forward to starting your own venture or looking to get into the retail sales sector.

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Scheme of Units for CBSE Retail Class 10 Syllabus

Units		Marks
Part A	Employability Skills	10
Unit 1	Communication Skills – II
Unit 2	Self-management Skills – II
Unit 3	Information and Communication Technology Skills – II
Unit 4	Entrepreneurial Skills – II
Unit 5	Green Skills – II
Part B	Vocational Skills	40
Unit 1	Delivery of Goods
Unit 2	Retail Store Operations
Unit 3	Health and Safety Practices
Unit 4	Work in Team & Organization
Part C	Practical Work
	Practical Examination	15
	Written Test	10
	Viva Voce	10
Part D	Project Work / Field Visit
	Practical File / Student Portfolio	10
	Viva Voce	05
	Total	100

Unit 1: Delivery of Goods

Describe various delivery procedures for delivery of items

• Various delivery procedures for delivery of items

State delivery process of departmental store/malls

• Methods for packing, bagging, and arranging for delivery in departmental stores & malls

List various modes of transportation

• Common modes of retail transportation
• Factors affecting modes of transportation

Identify objectives of loading and unloading

• Objectives of loading & unloading
• Discuss the significance of loading & unloading

Analyze the problems associated with retail transport

• Types of problems faced during transportation in retail
• Solutions to overcome problems in retail transportation

Follow the delivery procedures to customer addresses

• Process of home delivery
• Rejection of products
• Documents required while delivering the products

Unit 2: Retail Store Operations

Describe the retail store operations

• Fundamentals of retail operations
• Importance of retail operations

List the types of retail outlets

1. Various types of retail outlets
   1. Store-based retailing
   2. Chain retailers
   3. Leased departmental stores
   4. Non-store based retailing

Choose the ways to categorized retail

1. Retailers based on six factors
   1. Target market served
   2. Product offerings
   3. Pricing structure
   4. Promotional emphasis
   5. Distribution methods
   6. Service level
2. Retail category of ownership structure

Approach to the customer in a better way

1. Types of approaches
2. Common mistakes in approaching the customer 

Close the sale and make payments as per age group of customers

1. Closing procedures for different age group customers
2. Billing systems as per age

Identify the duties and responsibilities of store operations assistant

1. Meaning of store operations assistant
2. Duties and responsibilities of store operation assistant
3. Core competencies required for the store operation assistant

Unit 3: Health and Safety Practices

Describe the importance of maintaining hygienic conditions in a retail store

1. Maintaining hygiene in a retail store
2. Materials used for maintaining hygiene in the retail store
3. Differentiate between health and hygiene

List the potential hazards & safe practices to be adopted at the retail store

1. Potential hazards in store
2. Occupational health & safety

Extinguish the small fires with suitable equipment

1. Fire symbols used for safety purpose
2. Process of extinguishing the fire

Practice safety measures and tips to control injuries, violence, harassment, shoplifting, and robbery

1. Common health and safety concerns in the retail store
2. Violence, shoplifting, and robbery at the workplace and measures to prevent them

Describe the process of handling money equipment, machines, irate customers and shrinkage

1. Ways to the handling of money
2. Manage and deal irate customers and shrinkage 

Describe the precautions followed while traveling and using tools and equipment

1. Precautions to be taken while traveling to and from the workplace
2. Precautions adopted for power tools and equipment’s
3. Significance of safety in gas stations, petrol pumps, working alone, forklifts and pallet jacks

Unit 4: Work in Team & Organization

Support the teamwork

1. Meaning and importance of teamwork
2. The value system of the organization
3. Job prospects in the retail cashier and retail sector remuneration

Describe the employee’s rights and responsibilities

1. Rights of employees
2. Responsibilities of employees

Choose team aims and targets

1. Concept of work in a team
2. Importance of teams to achieve targets in retailing
3. Sources of setting goals
4. Maintain team morale
5. Tools and techniques available to set team performance targets and how to work as a team

Develop effective work habits

1. Skills required for achieving goals
2. Goals for checking progress, asking feedback, responding positively, and adjusting plans
3. Handle the risks in learning on the job of trainee associate

We have covered the complete guide on CBSE Retail Class 10 syllabus 2019. Feel free to ask any questions related to CBSE Retail Class 10 syllabus in the comment section below.