Front Office Operations Class 10 Syllabus 2019 PDF: Are you looking for CBSE Front Office Operations Syllabus for Class 10 ?
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Front Office Operations Class 10 Syllabus
Here you will learn larger world of Tourism and Hotels to the specific area of Front Office department.
Front Office in a hotel is an interesting world on its own. It is the core center of hotel operations. It generates the first impression, the last impression, and a lasting impression upon the guest.
Front office personnel should have excellent communication skills and body language.
By studying this course, you can develop your communication skills and soft skills required of hospitality professionals.
Total Marks: 100 (Theory – 50 + Practical – 50)
| Unit Number | Unit Name | Marks |
| 1 | Communication | 9 |
| 2 | General Awareness | 9 |
| 3 | Grooming and Hygiene | 8 |
| 4 | Qualities of front office staff | 7 |
| 5 | Front office | 13 |
| 6 | Role of computers | 4 |
| Total | 50 |
Chapter-Wise Front Office Operations Syllabus Overview
Here you can check the chapter-wise overview on Front Office latest syllabus.
Unit 1: Communication
This unit is an attempt to provide students, information about communication, basic components and the communication process.
It will help to understand the different types of communication and the role of communication in hospitality industry.
Unit 2: General Awareness
This unit will provide students information about the advantages and importance of reading Newspaper in their daily life and how it is beneficial for front office personnel.
It will also make the students to update their knowledge with the international and national information such as airlines and their codes of different countries, their capital and currencies and India’s different states and their capital.
Unit 3: Grooming and Hygiene
This unit will make the students to comprehend the importance of Personal Hygiene and what role does grooming plays in Hotel Industry and one’s life. It will help in understanding the basic grooming specifications for men and women both.
Unit 4: Qualities of front office staff
This unit deals with the information related to different qualities required in front office personnel.
This unit will be followed by making the students understand about the requirements of each attribute in the hotel industry.
Unit 5: Front office
This unit deals with the information related to different qualities required in front office personnel.
This unit will be followed by making the students understand about the requirements of each attribute in the hotel industry.
Unit 6: Role of computers
The main aim of this unit is to make students acquainted with the definition of a computer and its various characteristics.
This unit takes into account the advantages and disadvantages of computer. It will also familiarize students with the role of computers in the hotel industry.
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